Privacy Policy
Update Date: December 1, 2024
Welcome to EPACKCO Products and/or services provided by COM! EPACKCO.COM is an online information publishing and transaction matching platform hosted and operated by E PACK CO to meet users’ customized trade needs. EPACKCO.COM (hereinafter referred to as “EPACKCO” or “we”) attaches great importance to the privacy and personal information protection of users. We will take corresponding security measures in accordance with relevant laws, regulations, and policies, and do our best to protect the security of your personal information. Based on this, we have formulated this Privacy Policy (hereinafter referred to as “this Policy”) to help you fully understand how we collect, use, share, store, and protect your personal information when you use our products and/or services, as well as how you can manage your personal information so that you can better exercise your rights.
Before you start using our products and/or services, please carefully read and understand this policy, especially the terms highlighted in bold, to ensure that you fully understand and agree before starting to use.
- This privacy policy will help you understand the following:
1、 Definition and Scope of Application
- 2、 How do we collect and use your information
- 3、 How do we share, transfer, and publicly disclose personal information
- 4、 Our use of cookies
- 5、 How do we store and protect personal information
- 6、 How do you manage your information
- 7、 Regarding the Protection of Personal Information of Minors
- 8、 Update of Privacy Policy
- 9、 How do you contact us
- 1、 Definition and Scope of Application
1.1 Definition
1.1.1 Personal information: refers to various information related to identified or identifiable natural persons recorded in electronic or other ways, excluding anonymized information.
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1.1.2 Personal sensitive information: refers to personal information that, once leaked or illegally used, can easily lead to the infringement of a natural person’s personal dignity or endanger their personal and property safety, including biometric, religious beliefs, specific identities, medical and health, financial accounts, whereabouts, and personal information of minors under the age of fourteen.
1.1.3 Personal Information Deletion: Refers to the act of removing personal information from the EPACKCO system, keeping it in a state where it cannot be retrieved or accessed.
1.1.4 Service log information: refers to the detailed usage information that we automatically collect and record during your access and/or use of our services, including browsing history, click view history, search query history, addition to shopping cart, transactions, after-sales service, as well as IP address, browser type, operator, language of use, access date and time.
1.1.5 Device Information: Refers to the device related information (including device model, operating system version, and other software and hardware feature information) that we receive and record when you access and/or use our services. Unless otherwise agreed, the definitions used in this policy have the same meaning as those in the EPACKCO.COM User Service Agreement.
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1.2 Scope of Application
This policy applies to all products and/or services provided by EPACKCO to you through PC websites, mobile websites, apps, and new forms that may arise with technological development.
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2、 How do we collect and use your information
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To provide you with our products and/or services, you must authorize us to collect and use necessary information related to them. If you refuse to provide the aforementioned information, you may not be able to use our products and/or services normally.
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2.1 We collect and use your information primarily to provide you with the following services:
2.1.1 Help you become our member and manage your account
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(1) Account creation: We are based on EPACKCO COM account provides you with products and/or services. To create an EPACKCO account, you need to provide us with your phone number, intended username, and password.
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(2) Real name authentication: You can provide corresponding identity information according to the authentication requirements to complete real name authentication. If your account is a personal account, the information you need to provide includes your name and ID card number; If your account is an enterprise account, the information you need to provide is the relevant information of the enterprise and its legal representative (including the enterprise name, unified credit code, name of the legal representative, ID card number and other information).
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(3) Authorized login: We may obtain your third-party account avatar and nickname from a third party based on your authorization, and bind it with your EPACKCO account, allowing you to easily register or log in to your EPACKCO account directly from the third party.
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2.1.2 Provide you with save and add purchase functions
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During your use of our services, you can save your designed products or add them to your shopping cart. In the process of using the above functions, we will collect service log information such as your saved and added shopping cart records for the purpose of achieving the above functions and other purposes explicitly stated by us.
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2.1.3 Help you complete ordering and order management
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(1) When you use our products and/or services to customize specific products on EPACKCO, we will generate an order for you to customize the product through the system. During the ordering process, you need to provide at least the recipient’s name, shipping address, and contact phone number.
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(2) In addition to the aforementioned information, the order will also specify the product information you have customized, the specific order number, the order creation time, the amount you should pay, and your remarks. We collect this information to assist you in completing transactions smoothly, ensure the security of your transactions, facilitate your inquiry or management of order information, provide customer service and after-sales service, and other purposes that we have explicitly stated.
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2.1.4 Help you complete payment
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After placing your order, you can choose payment services provided by third-party payment institutions that cooperate with EPACKCO. The payment function itself does not collect your personal information, but we need to share the necessary payment information, including your order transaction number and transaction amount, with these payment institutions to confirm your payment instructions and complete the payment.
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2.1.5 Assist in providing you with goods and completing delivery
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(1) To provide you with customized products, we will disclose your order information to the supplier you choose, including necessary information such as product type, specifications, quantity, and material. You acknowledge and agree that the supplier you have chosen inevitably has access to your order information so that they can provide you with customized products.
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(2) To ensure the smooth, safe, and accurate delivery of your customized products, we will disclose the delivery information related to your order to the logistics service provider you choose. You acknowledge and agree that the logistics service provider you choose inevitably obtains your delivery information for the purpose of completing the delivery.
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(3) For the purpose of providing you with after-sales and dispute resolution services, we need to promptly obtain and confirm the production or delivery progress and status of the goods. You agree that we may collect relevant information from suppliers or logistics service providers.
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2.1.6 Customer Service and Dispute Resolution
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(1) In order to assist you in resolving issues or recording relevant solutions and results when you contact us or when you apply for sales, after-sales, or dispute resolution, we may keep records of your communication, correspondence/call records, and related content (including account information, order information, other information you provide to prove relevant facts, or the contact information you leave); If you make inquiries, complaints, or provide suggestions regarding specific orders, we will use your account information and order information.
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(2) In order to provide services and improve the quality of EPACKCO services, we may also use your other information, including the relevant information you provide when contacting customer service, and the questionnaire response information you send us when participating in surveys.
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2.1.7 Provide you with security guarantees
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In order to improve the security of your use of our products and/or services, protect the personal and property safety of you or other users or the public from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, etc., and more accurately identify violations of laws and regulations or EPACKCO related agreements and rules, we will collect your device information and service log information, and may use or integrate your membership information, transaction information, device information, and service log information to comprehensively judge your account and transaction risks, verify your identity, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
2.2 Other rules for collecting and using personal information
2.2.1 If the information you provide contains personal information of other users, you must ensure that you have obtained legal authorization before providing such personal information.
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2.2.2 If we use the information for other purposes not specified in this policy, or use the information collected for specific purposes for other purposes, we will obtain your consent in advance.
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2.2.3 Exceptions with prior authorization and consent.
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According to relevant laws and regulations, we do not require your authorization or consent to collect and use your personal information in the following situations:
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(1) Related to national security and defense security;
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(2) Related to public safety, public health, and major public interests;
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(3) Related to criminal investigation, prosecution, trial, and execution of judgments;
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(4) Necessary for responding to sudden public health emergencies or in emergency situations to protect the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property;
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(5) The personal information collected is either publicly disclosed by you to the general public or has been lawfully disclosed;
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(6) Necessary for fulfilling statutory duties or obligations;
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(7) Other circumstances stipulated by laws and regulations.
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Please be informed that, according to applicable laws, if we take technical and other necessary measures to process personal information that makes it impossible for the data recipient to re identify a specific individual and cannot be restored, or if we may conduct de identification research, statistical analysis, and prediction on the collected information for the purpose of improving our products and/or services, then the use of such processed data does not require further notice to you and your consent.
3、 How do we share, transfer, and publicly disclose personal information
3.1 Sharing
3.1.1 We will not share your personal information with any company, organization, or individual other than EPACKCO (including its affiliated companies), except in the following circumstances:
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(1) To provide you with the services you need, we will share the necessary information related to the transaction in your order information with the providers of relevant goods or services based on your choice, in order to meet your transaction, delivery, and after-sales service needs (including but not limited to: suppliers of goods or technical services, logistics service providers, third-party payment institutions, etc.);
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(2) Sharing your personal information with other parties after obtaining your explicit consent or authorization in advance;
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(3) We may share your personal information with external parties in accordance with laws and regulations, litigation, dispute resolution needs, or as required by administrative or judicial authorities in accordance with the law.
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3.1.2 We will only share necessary personal information and will only share your personal information for the legal, legitimate, necessary, specific, and clear purposes stated in this policy. If we share your sensitive personal information or if the recipient changes the purpose of using and processing your personal information, we will seek your authorization and consent again.
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3.2 Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
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(1) Obtained your explicit consent or authorization in advance;
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(2) As required by relevant laws, regulations, or policies, as well as by administrative or judicial authorities;
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(3) When it comes to mergers, acquisitions, asset transfers, or similar transactions involving the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this policy. Otherwise, we will require the company or organization to seek your authorization consent again.
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3.3 Public Disclosure
We will only publicly disclose all or part of your personal information in the following circumstances:
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- Disclosure of your personal information and/or information designated by you to third parties with your prior consent or based on your needs;
(2) When it is necessary to provide your personal information in accordance with relevant laws, regulations, and national policies of the People’s Republic of China, or as required by administrative or judicial authorities, we may publicly disclose your personal information based on the required type and disclosure method;
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(3) If you violate relevant laws, regulations or policies of the People’s Republic of China, as well as the EPACKCO service terms or related rules, resulting in losses or damages to third parties, in order to protect the interests of this EPACKCO and the legitimate rights and interests of related third parties, this EPACKCO has the right to disclose your personal information or disclose it to third parties.
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3.4 Exceptions to obtaining prior authorization and consent
We will only publicly disclose all or part of your personal information in the following circumstances:
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(1) Related to national security and defense security;
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(2) Related to public safety, public health, and major public interests;
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(3) Related to criminal investigation, prosecution, trial, and execution of judgments;
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(4) Necessary for responding to sudden public health emergencies or in emergency situations to protect the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property;
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(5) The personal information collected is either publicly disclosed by you to the general public or has been lawfully disclosed;
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(6) Necessary for fulfilling statutory duties or obligations;
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(7) Other circumstances stipulated by laws and regulations.
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Please be informed that according to applicable laws, if we take technical and other necessary measures to process personal information that makes it impossible for the data recipient to re identify a specific individual and cannot be restored, the sharing, transfer, and public disclosure of such processed data do not require further notice to you and your consent.
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4、 The use of cookies
4.1 If you do not refuse to accept cookies, this EPACKCO will store or retrieve cookies on your computer so that you can log in or use this EPACKCO service or function that relies on cookies.
4.2 You have the right to choose to accept or refuse to accept cookies. You can modify the acceptance level of cookies or refuse our cookies through your browser. But if you choose to refuse to accept cookies, you may not be able to log in or use some of the services or features of this EPACKCO that rely on cookies.
5、 How do we store and protect your personal information
5.1 Information Storage
5.1.1 Storage location: The information and materials related to you collected during our operations within the territory of the People’s Republic of China will be stored within China.
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5.1.2 Storage period: We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there is a mandatory retention requirement by law, such as the Electronic Commerce Law of the People’s Republic of China requiring the retention of product and service information and transaction information for no less than three years from the date of completion of the transaction. We mainly refer to the following standards to determine the storage period of personal information, and the longer one shall prevail:
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(1) To complete the transaction purposes related to you, maintain corresponding transaction and business records, and respond to your possible inquiries or complaints;
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(2) Ensure the safety and quality of the services we provide to you;
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(3) Do you agree to a longer retention period;
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(4) Is there any other special agreement or legal regulation regarding the retention period.
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After exceeding the retention period, we will delete your personal information or anonymize it as required by applicable laws.
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5.2 Information Protection
5.2.1 EPACKCO Protection
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We will adopt security measures that comply with industry standards to prevent unauthorized access, use, modification, or public disclosure of your personal information, and to avoid data damage or loss. Specific measures include but are not limited to:
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(1) We will only allow EPACKCO. who need to know this information COM and EPACKCO Employees and partners of COM affiliates access your personal information and require all personnel who may have access to your personal information to fulfill corresponding confidentiality obligations. If the above-mentioned parties fail to fulfill these obligations, we will hold them legally responsible or suspend/terminate their cooperation with EPACKCO. depending on the severity of the circumstances COM’s cooperative relationship.
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(2) This EPACKCO account has security protection functions. We will ensure that your information is not lost, abused, or modified by encrypting user passwords and other security measures.
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(3) When we need to display your personal information to the public, we will use methods such as content replacement, anonymization, and de identification to anonymize your information and protect its security.
(4) When collecting and using your personal sensitive information and providing your personal information to third parties as required by this policy statement, we will conduct a personal information protection impact assessment and record the relevant situation.
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5.2.2 Self prevention
When using our EPACKCO products and/or services, you should pay attention to protecting the security of your personal information. We recommend that you set complex passwords for your account to improve account security.
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When using this EPACKCO service, it is inevitable that you will disclose your personal information, such as contact information or address, to the service provider (such as logistics service providers). Please protect your personal information properly and only provide it to others when necessary.
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6、 How do you manage your information
6.1 Querying, correcting, and supplementing your information
You can log in to EPACKCO COM, click on “Account Settings” to query, correct, and supplement personal information and personal account related information.
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6.2 Delete Your Information
6.2.1 You may delete your information through the methods listed in “(1) Querying, Correcting, and Supplementing Your Information”.
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6.2.2 In the following situations, you can also request the deletion of personal information by contacting EPACKCO customer service:
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(1) If our handling of personal information violates laws and regulations;
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(2) If we collect and use your personal information without your explicit consent;
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(3) If our handling of personal information seriously violates our agreement with you;
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(4) If you are unable to delete your information on your own.
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When you delete the relevant information yourself or we assist you in deleting it, due to applicable laws and security technology restrictions, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.
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6.3 Cancel your account
You can apply to cancel your account through the following methods:
(1) Log in to EPACKCO COM, submit an account cancellation application through “Account Settings – Account Security Settings – Account Cancellation”.
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(2) Contact customer service for assistance in applying to cancel your account.
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After you voluntarily cancel your account, we will cease to provide you with products or services and delete your personal information or anonymize it as required by applicable laws.
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6.4 Responding to your above request
We will respond promptly to the above request you have made to us, but we will not be able to respond to your request in the following situations:
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- Related to our obligations under laws and regulations;
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- Directly related to national security and defense security;
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- Directly related to public safety, public health, and major public interests;
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- Directly related to criminal investigation, prosecution, trial, and execution of judgments;
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- There is sufficient evidence to indicate that the personal information subject has subjective malice or abuse of rights;
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- For the purpose of safeguarding the significant legitimate rights and interests of personal information subjects or other individuals, such as life and property;
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- Responding to your request will result in serious harm to your or other individuals’ or organizations’ legitimate rights and interests;
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- Involving trade secrets.
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7、 Regarding the Protection of Personal Information of Minors
.7.1 EPACKCO. COM does not provide services for minors. When you use the products and/or services provided by our EPACKCO, we assume that you have the corresponding capacity for civil conduct.
7.2 If there is evidence that a minor has registered to use our products and/or services without the consent of their guardian, we will immediately cease providing the product or service to them and delete the relevant personal information as soon as we become aware of the situation.
7.3 If you are the guardian of a minor and have any questions, opinions, suggestions, complaints, or reports regarding the processing of personal information of the minor under your guardianship, you can contact us through the contact information listed in this policy, and we will provide assistance at any time.
8、 Update to this Privacy Policy
8.1 In order to provide you with better services or to meet the needs of technological development or adjustments to relevant national policies, we may update this Privacy Policy from time to time and publicly publish the updated Privacy Policy in EPACKCO, so that you can timely understand the updated policy content.
If there are significant changes involved, we will notify you in a more prominent manner (including but not limited to internal messages, announcements, or special prompts on browsing pages). The significant changes referred to in this privacy policy include but are not limited to:
(1) There have been significant changes in our use of personal information. Such as the purpose, method, or type of use of personal information;
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(2) The main objects of personal information sharing, transfer or public disclosure have changed;
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(3) There has been a significant change in your right to participate in personal information processing and the way you exercise it;
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(4) When there are changes in our contact information and complaint channels for handling personal information.
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9、 How do you contact us
If you have any questions about this privacy policy, you can contact us through any of the following methods:
- You can contact us through the “Online Customer Service” section below EPACKCO;
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- You can activate it with us【 service@epackco.com 】Send an email to our customer service email to contact us.
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If you find that your personal information, especially your account or password, has been leaked while using the EPACKCO service, please contact customer service immediately so that we can take appropriate measures based on your application.
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This Privacy Policy will come into effect on December 1, 2024 and replace the original terms. If you do not agree with the content of this update, please immediately stop accessing/using EPACKCO service. If you continue to use EPACKCO The services/products provided by EPACKCO shall be deemed that you have read and accepted the updated Privacy Policy. The final interpretation of this privacy policy belongs to EPACKCO.
